MEHRA, Yogieta S.; AGRAWAL, Rashmi. Operational Risk Management: A Survey of Systems, Strategies and Preparedness of Indian Banks. Indian Journal of Finance, [S. l.], v. 5, n. 5, p. 32–42, 2011. Disponível em: https://www.indianjournalofentrepreneurship.com/index.php/IJF/article/view/72512. Acesso em: 4 dec. 2025.